Shipping And Returns Policy

Delivery Times

We send our orders via Australia Post.

Generally, for international orders, you can expect your items to arrive in around 4 to 7 working days. For most domestic orders (orders within Australia), you can expect them in around 1 to 4 working days. However, delivery times are provided as guidelines only. Please note that delivery to rural addresses can result in longer delivery times. Fabic cannot be held responsible for any action, costs, taxes or delays due to customs over which it has no control. Shipping days do not include public holidays.

If you are not present at the delivery address to sign for your parcel, it will be taken to your local postal outlet for collection. In the event that your order is not collected from the closest postal outlet within 7 business days it will be returned to Fabic.

Australia Post deliveries can be tracked en route with eParcel. You can track your delivery by going to AusPost tracking and entering your tracking number — your ‘order shipped’ email will contain this information for each parcel.

If Australia Post loses or mis-delivers an order Fabic shall not be responsible for the re-delivery, replacement or refunding of the order. Just the same, Fabic in its sole discretion may decide to replace or refund the order. If you are found to have given an incorrect or insufficient address, then Fabic will not refund or resend the product and all responsibility for correcting delivery will be borne by you.

Prices

All prices are shown in Australian dollars. All prices are inclusive of GST.

If you purchase in a different currency we offer a price conversion option which shows an estimated price of our products and charges in your local currency. The actual charge will be calculated by your credit card issuer based on their conversion of the Australian dollar price when your credit card is charged. Fabic has no control over, and makes no warranty related to, the currency conversion used by the issuer of your credit card.

For most orders the postage and handling fee will be between AUD $20 to $40; however, this will be higher for some international orders.

Deliveries to countries outside Australia might incur customs or import taxes. Unfortunately, since we do not have any control over these charges, we cannot cover them for you.

We recommend that you contact your local customs office prior to ordering anything online so you are not surprised by any unexpected charges.

Australia Post has an in-depth break down of their service fees, including estimates and costs, viewable at https://auspost.com.au/business/shipping/check-postage-costs.

Stock Availability

All items sold via the Fabic website are subject to availability. Fabic reserves the right not to accept or cancel any order for products that are out of stock.

Cancellation of Orders

Fabic reserves the right to cancel orders for any reason, including where we believe the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including errors relating to pricing. If we do cancel your order, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you (where it has already been paid)..

Insurance

Fabic does not insure purchases. As such, all purchases are at your risk from the time of delivery of the purchase to Australia Post.

Australia Post will do their best to offer you a caring service so your goods arrive in premium condition. Before we send anything, we will thoroughly wrap and carefully package the goods, knowing how important these goods are for our customers.

Further Inquiries

Should you not receive your order, receive it damaged or need to contact us for any reason regarding it, you can contact us at:

• Phone: +61 7 5530 5099
• Mobile: +61 412 615 798
• Skype: fabic.pty.ltd
• Email: info@fabic.com.au
• Post:
  Fabic Behaviour Specialist Centre
  PO Box 3197
  Nerang QLD 4211
  Australia

Returns

Should you wish to return your ordered items, contact us immediately on receipt of your goods at info@fabic.com.au. This applies for both orders with goods received damaged that need replacement and orders which you wish to change after receiving them. Upon contact with us, we will coordinate the needed arrangements to support you in returning any items to us.

Ensure you contact us as soon as possible as any delay could mean that returning your order is no longer possible.